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Imperial Cartons Privacy Policy

Effective Date: 10/11/2024
 

At Imperial Cartons, we respect your privacy and are committed to handling your personal information responsibly. This policy explains how we collect, use, store, and disclose personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It is also consistent with international privacy expectations where applicable.
 

1. What We Collect

We may collect personal information that is reasonably necessary for our functions and services, including:

  • Your name and contact details

  • Business and delivery addresses

  • Email address and phone number

  • Order history and communication records

  • Payment and transaction details (processed via secure third-party services)

  • Website usage data (e.g. IP address, browser type, browsing behaviour)

We may collect this information directly from you or automatically when you use our website.
 

2. Why We Collect It

We use personal information to:

  • Process and deliver orders

  • Respond to enquiries and provide quotes

  • Maintain communication with clients and suppliers

  • Provide customer support and improve our services

  • Send service-related or marketing communications (with opt-out options)

  • Ensure security and compliance with legal obligations

We only collect what is necessary, and we will not use your information for unrelated purposes without your consent.
 

3. Disclosure of Personal Information

We may share your information with trusted third parties only when necessary to:

  • Fulfil orders (e.g. couriers, logistics providers)

  • Process payments (via secure providers)

  • Maintain IT systems, analytics, or marketing tools

  • Meet legal or regulatory requirements

All third-party partners are required to maintain confidentiality and use data only for the purpose provided.
 

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure. This includes secure systems, restricted access, and regular review of our security practices.

Despite these measures, no system is entirely immune to risk. By using our services, you acknowledge this limitation.
 

5. Access, Correction & Your Rights

You may request access to or correction of your personal information at any time. To do so, contact us via the details below.

If you are located in a region with additional data rights (such as the EU or UK), you may also have the right to object to certain uses, request data portability, or ask us to delete your data, subject to local laws.
 

6. Cookies & Website Analytics

Our website may use cookies and tracking technologies to improve performance, analyse usage, and personalise your experience. You can manage your cookie preferences via your browser settings.
 

7. Overseas Data Transfers

Our core operations are based in Australia. If any personal data is stored or processed by trusted providers located overseas, we take reasonable steps to ensure appropriate privacy safeguards are in place.
 

8. Complaints or Enquiries

If you have a question or concern about this policy or how we handle your data, please contact:

Imperial Cartons
Website: https://www.imperialcartons.com.au
Email: sales@imperialcartons.com.au
Phone: (03) 9315 4066
 

We will aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly shown.

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